Privacy Policy

1. Introduction

Vaultmere Custody ("we," "us," or "our") provides AI-driven data analysis and decision-support tooling for individuals managing activity across multiple exchanges. We are committed to protecting the privacy of visitors to our website and users of our services (collectively, "Users," "you"). This Policy describes the categories of information we may collect, how we use that information, and the choices available to you.

By accessing or using our website or services, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, please discontinue use of the site and services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Contact information you voluntarily provide, such as your name and email address, when submitting a form or requesting access.
• Account and configuration data related to your use of our dashboard and analytical tools, including preferences and settings.
• Technical and usage data, such as IP address, browser type, device identifiers, referring pages, and interaction logs, collected automatically when you browse our website.
• Communications you send to us, including support requests and feedback.

We do not request or require custodial access to funds, private keys, or wallet credentials in order to provide analysis. Any read-only connections you choose to configure are managed under terms described in our Terms of Service.

3. How We Use Information

We use collected information for purposes that may include:

• Operating, maintaining, and improving our website and analytical services;
• Responding to inquiries, support requests, and other communications;
• Sending administrative or informational messages related to your use of the service, where you have agreed to receive them;
• Monitoring usage patterns to understand performance and identify technical issues;
• Complying with legal obligations and enforcing our agreements.

4. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to support basic functionality, remember preferences, and understand aggregate usage patterns. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the site may not function properly without them. Where required by applicable law, we will request your consent before placing non-essential cookies.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to provide services you have requested, our legitimate interests in operating and improving our business, and compliance with applicable legal obligations.

6. Sharing of Information

We do not sell personal information. We may share information in limited circumstances, including:

• With service providers who perform functions on our behalf, such as hosting, analytics, or email delivery, under appropriate confidentiality obligations;
• To comply with a legal obligation, court order, or governmental request;
• To protect the rights, property, or safety of Vaultmere Custody, our Users, or others;
• In connection with a merger, acquisition, or sale of assets, subject to continued protection of your information under this Policy or a successor policy.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from our website.

9. International Data Transfers

If you access our website or services from outside the country in which our systems are hosted, your information may be transferred to, stored, and processed in a jurisdiction with data protection laws that differ from those of your home jurisdiction. Where required, we will take steps intended to ensure appropriate safeguards are in place for such transfers.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to certain processing, and the right to data portability. You may also have the right to withdraw consent where processing is based on consent. To exercise any applicable rights, please contact us using the details on our Contact page.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by Vaultmere Custody. We are not responsible for the privacy practices of such third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised Policy on this page and update the "Last updated" date above. Your continued use of our website or services after changes become effective constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.